At Element78 we take support seriously, we don't run and hide when problems arise. Our aim is to provide a professional and efficient service so any issues are resolved quickly and smoothly.

We aim to resolve issues on the first call. In cases where this is not possible, clients will be provided with a ticket number that is used as a reference to track the issue. Issues that are not resolved within 24 hours are escalated to second line support.

Major and minor releases are all included within standard maintenance and support agreements. The Support Manager reviews all issues and reports are produced and reviewed by the Executive.

Our quality support process ensures that all issues are handled with the right priority and with the right support or R&D resources.