What is 360 Feedback?
Learn how 360 feedback can benefit your organisation
360 feedback reviews go by many names — 360 appraisals, 360 degree feedback, multi-rater feedback — so it’s easy to get confused.
But 360 feedback reviews are surprisingly simple. These steps will explain how a 360 works, and the benefits they provide.
What is a 360 feedback review?
A 360 feedback review combines insights from a range of colleagues, managers, direct reports or clients into the way an employee works — giving you a representative picture of their performance.
It’s a questionnaire...
A 360 feedback review takes the form of a questionnaire, where questions relating to behaviour at work can be grouped into key competencies. Reviewers are given multiple choice questions, and answers can be displayed on a rating scale — so it's simple for everyone.
...that you give to employees
The same questionnaire is given to all reviewers — colleagues, managers, suppliers, clients, direct reports and the employee themselves. This means all opinions and perspectives can be taken into account and used to build up a full picture of the employee. It’s important to keep all responses anonymous so reviewers feel comfortable providing honest feedback.
What’s so great about 360 feedback?
Generating an individual report for each employee means they get a clear picture of how they are working and how they are perceived throughout the business. Employees can see anonymous comments and ratings which help guide performance management. This also means employees feel a sense of ownership over their career progression.
Really useful data
At an enterprise level, 360 feedback reports provide a thorough analysis of your workforce; highlighting trends, training needs, and enabling you to draw comparisons year on year. This can help when it comes to setting business targets, engagement strategy or succession planning.
Better reviews all round
360 feedback reviews provide a really balanced view of performance. Individual employees feel empowered and engaged, and you gain valuable information about performance, right the way through your organisation.